Course overview
Back to Health & Community ServicesLocations
- North
- Alanvale
- North West
- Burnie
- Devonport
- South
- Clarence
Attendance options
- Full-time
- Part-time
Study type
- Apprentices/Trainees
- Mixed Learning
- Workplace
2026 Tuition fees
- Subsidised $ 2,945.00
- Concession* $ 410.00
Additional fees may apply. For more information, see Fees, payments and other costs.
Please note: The course overview is intended as a guide only. Not all courses are available at all locations or through all study types and attendance options. Please check Locations, Dates and Times below or enquire for further information.
Take the next step in your Community Services career
Make a real difference in people’s lives by building the skills and confidence to work in diverse community service. This qualification is designed to prepare people to work in entry-level and support roles across the community services sector. It blends practical support skills with knowledge of systems, compliance and working with people.
This nationally recognised qualification prepares you to deliver person-centred services – whether that’s through direct support, advocacy, or designing and leading interventions for individuals, groups, and communities.
You’ll gain the practical knowledge and hands-on skills needed to thrive as a Support Worker or Case Worker. Learn how to:
- Build effective and respectful relationships with clients, families, colleagues, and external agencies
- Use trauma-informed, culturally safe, and person-centred approaches.
- Assess individual needs and refer clients to appropriate services.
- Advocate for individuals or groups to access their rights and entitlements.
- Assist with community-based programs and activities.
- Work respectfully with people from diverse backgrounds.
- Promote inclusion and equity in service delivery.
- Work as part of a multidisciplinary team.
This course will cover the knowledge and skills you will need to work autonomously under the broad guidance of others, or who may be required to supervise and lead other workers in projects or teams. It is a broad entry-level qualification that prepares you for frontline roles in community services, social support, and client care. With this qualification, you can usually gain employment in roles where you support individuals, families, and communities under supervision or as part of a team.
You may also be interested in the Certificate IV in Community Services to Diploma Pathway. Our Certificate IV to Diploma of Community Services pathway program provides a flexible and supportive way for students to continue their studies and advance their career in the community services sector.
Step 1 – Certificate IV Students begin by completing the Certificate IV in Community Services, where they build core skills in communication, client support, advocacy, and service delivery. This qualification is ideal for people seeking employment or those currently working in the sector and want to formalise their skills.
Step 2 – Diploma Entry Once students successfully complete the Certificate IV, they are eligible to enrol directly into the Diploma of Community Services.
Credit Transfer – 50% of the Diploma Graduates of the Certificate IV pathway will receive credit for approximately 50% of the Diploma units, recognising their prior study and avoiding the need to repeat content.
Accelerated Completion – Within One Year With these credits applied, students can complete the Diploma of Community Services in just 12 months, rather than the usual two years of study.
Information Sessions
Campus | Date | Location | Times | Register |
---|---|---|---|---|
North | ||||
Alanvale | Monday, 27th Oct 2025 | A Block, Level 2, Room A2.83, 54a Alanvale Road, Newnham | 10am | |
Alanvale | Monday, 27th Oct 2025 | A Block, Level 2, Room A2.83, 54a Alanvale Road, Newnham | 1pm | |
Alanvale | Tuesday, 28th Oct 2025 | C Block, Level 2, Room C2.42, 54a Alanvale Road, Newnham | 10am | |
Alanvale | Wednesday, 29th Oct 2025 | A Block, Level 2, Room A2.83, 54a Alanvale Road, Newnham | 1pm | |
North West | ||||
Devonport | Monday, 27th Oct 2025 | Level 2, Room A2.28, 20 Valley Road, Devonport | 10am | |
Devonport | Monday, 27th Oct 2025 | Level 2, Room A2.28, 20 Valley Road, Devonport | 1pm | |
Devonport | Monday, 27th Oct 2025 | Level 2, Room A2.28, 20 Valley Road, Devonport | 3pm | |
Burnie | Wednesday, 29th Oct 2025 | C Block, Level 1, Room C2.25, 41 Mooreville Road, Burnie | 10am | |
Burnie | Wednesday, 29th Oct 2025 | C Block, Level 1, Room C2.25, 41 Mooreville Road, Burnie | 12pm | |
South | ||||
Clarence | Monday, 27th Oct 2025 | C Block, Room C1.04, 4a Bounty Street, Warrane | 10am | |
Clarence | Monday, 27th Oct 2025 | C Block, Room C1.04, 4a Bounty Street, Warrane | 1pm | |
Clarence | Wednesday, 29th Oct 2025 | D Block, Room D1.04, 4a Bounty Street, Warrane | 10am | |
Clarence | Wednesday, 29th Oct 2025 | D Block, Room D1.04, 4a Bounty Street, Warrane | 1pm |
Interested in starting this course?
Contact us today to express your interest or make an enquiry.
Call 1300 655 307 Submit an enquiry
Want to find out more about the Community Services Industry?
As one of the largest industries within Australia, community services encompass various sectors and services designed to support the community in multiple ways.
Career opportunities
- Community Services Worker
- Volunteer Coordinator
- Case Worker
- Family Support Worker
Want to find out more about the Community Services Industry?
As one of the largest industries within Australia, community services encompass various sectors and services designed to support the community in multiple ways.
Career opportunities
- Community Services Worker
- Volunteer Coordinator
- Case Worker
- Family Support Worker