Information and Communication Technology

Duties and Responsibilities

Depending on the role and industry you are employed in, some of the tasks you may be required to perform include:

• Determining software and hardware requirements to provide solutions to problems.
• Responding to inquiries about software and hardware problems.
• Adapting existing programs to meet users' requirements.
• Installing and downloading appropriate software
• Ensuring efficient use of applications and equipment
• Implementing computer networks
• Designing and maintaining web sites
• Repairing and replacing peripheral equipment such as terminals, printers, and modems
• Analysing, developing, interpreting and evaluating complex system design and architecture specifications, data models and diagrams in the development, configuration and integration of computer systems
• Researching, analysing, evaluating and monitoring network infrastructure to ensure networks are configured to operate at optimal performance
• Assessing and recommending improvements to network operations and integrated hardware, software, communications and operating systems
• Providing specialist skills in supporting and troubleshooting network problems and emergencies
• Installing, configuring, testing, maintaining and administering new and upgraded networks, software database applications, servers and workstations
• Providing network programming in support of specific business needs and requirements
• Preparing and maintaining procedures and documentation for network inventory, and recording diagnosis and resolution of network faults, enhancements and modifications to networks, and maintenance instructions
• Monitoring network traffic, and activity, capacity and usage to ensure continued integrity and optimal network performance.